TERM AND SERVICES:
Please read these Terms and Conditions carefully. Following terms and conditions are agreed if the user is using the website. Rightcustomboxes.com has the right to modify these conditions at any time without any notice. By using or visiting this Site you agree to be bound by these Terms and Conditions. It is recommended to the users to visit this page and review regularly.
Our materials not shared or sold to third the parties. RCB have right to distribute free samples of your printed custom products or display them on our website for the customers in order to show you the design and expertise.
By using our website, you understand and acknowledge that all content of this website including trademarks, logos, content, data, images graphics, illustrations, maps, icons and all other content which is collectively termed to be ‘Our Website Content’, is under the ownership of Rightcustomboxes.com.
You are not permitted to use this or any kind of changing, copying, updating storage, distribution & republishing of “Our Website Contents” is strictly prohibited without the written permission of company owners.
Return & Refund Policy:
If you find any fault in printing of your product or the product is not printed according to your specifications, you need to inform the company with 3 working days after receiving your order. As the boxes are customized and therefore, are not qualified for resale so we will reprint your original order but don’t offer a refund of money.
All Sales are Settled Final. If we verify that we made an error. Determination of defect is at the discretion of our management. To receive the reprint of your original order, you must submit digital photos documenting the product defect or return, at your own expense, the full quantity of the original order to us within 7 business days of taking the original order delivery. Charges related to the expedited orders processing are non-refundable.
Payment, Order Placement, Cancellations:
All price data on our website are shown in U.S. Dollars (USD). Payment for orders will be made in U.S. Dollars. Due to custom nature of printing products and other services we provide, we will not start working on your orders for printing jobs or other services until a full payment including all charges, taxes, shipping and handling fees are paid by the credit card, PayPal or paid by the user of our website with an approved payment method.
- Orders are placed online.
- Orders are reworked in our design department.
- Orders are sent to the press.
- Orders are collected by the shipping firm and shipped.
You have a limited time of 4-hours after approval of the proof to cancel your order. Such cancellation will carry a charge of $25 and 5% of total order amount before the order is cancelled. Although the company don’t assure that one can cancel their order after the 24-hour time limit.
Rightcustomboxes.com doesn’t allow any refunds for design services orders. The customers have no choice for canceling the order in case of design services and the total payment will be non refundable.
Rightcustomboxes.com offers free design support for our clients, however if the order is placed and design services are offered by the company and later client wants to cancel the order, the design services will be charged according to the time and services, the company has provided.
Sales Tax Policy:
Customers who order from within the state of IL have to pay sales tax too. the company needs to see your tax exemption certificate at the time of placing your order in case you are a tax-exempt.
Production Speed, Shipping and delivery of orders:
The turnaround time on your order with Right Custom Boxes starts when you’ve paid in full, we have all information required to complete your order with artwork/file either in hard form or via email, and agreed upon the shared content, which is reviewed by the press department.
During the order placement process on our website, you have ability to select production speed which indicates number of business days required for printing your order and making it ready for turnover to the shipping company for shipment. The turnaround time doesn’t include shipping time (which normally varies from 3 to 4 business days).
We are currently experiencing a high volume of orders and shipping may be delayed. The company is not responsible for the delivery transportation timings, and loss or damage which is done during the shipping.
You agree to pay all custom duties and fees on good that are shipped to their respective locations. It is the responsibility of the customers to make arrangements to clear customs for shipments delivered outside the United States of America.
If you provide us incorrect shipment delivery address or otherwise make error in submission of the complete delivery address, we will charge additional shipping and handling charges for re-shipment.
Changes to our Website and Terms and Conditions:
Right Custom Boxes reserve the right to amend any portion of our website and Terms and Conditions at any time with or without notice to the users and customers of our website. You can review the most current version of the Terms of Service at any time at this page. It is your responsibility to check our website periodically for changes.
Customers Submitted Artwork/Files:
Our artwork designers use the provided artwork of the users from our website to create new designs. The company requires your artwork files in 300 dpi (dots per inch) in the final form and CMYK format. The customer will be solely responsible for blurred, exaggerated or anything not deemed fit, arise due to the artwork/graphic files provided by the customer in formats other than the CMYK, or in fonts, format or sizes other than described in this section.
Right Custom Boxes, while taking every precautionary measure to avoid loss of our customers, however the customer will be responsible, after placing an order, should there be any difference in the final production and Right Custom Boxes shall not be blamed for that. Moreover, Right Custom Boxes is not responsible for the loss of your printed orders.
By uploading artwork/files to our website, you agree that you are lawful owner of all material you are uploading or you have already obtained appropriate rights to use such material.
We have right to refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason. Please note we do not accept offensive, indecent or improper material for printing.
Proofs and Color Accuracy:
Once the order is confirmed by the customer, it is the customer’s responsibility to provide the final form of the product or services submitted electronically or hard copy in order for the company to proceed for final prints.
However, Right Custom Boxes cannot guarantee color match and color density because of limitations in the printing processes, different properties of various printing surfaces, as well as neighboring image ink requirements.